Everything You Need to Know
At Tailor Vintage, we are committed to providing high-quality innerwear designed for everyday comfort and durability. If you're not completely satisfied with your purchase, our returns and exchange process has been designed to be as smooth and transparent as possible.
Our Return Promise
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer a return or exchange. We ask that you inspect your order promptly upon receipt.
The 30-day clock starts from the delivery date shown in your tracking confirmation — not from when you place your order.
What Can Be Returned
To be eligible for a return, your item must meet all of the following conditions:
- ✓Unused, unwashed, and in the same condition you received it
- ✓In its original packaging with all tags still attached
- ✓Accompanied by a receipt or proof of purchase
For hygiene reasons, innerwear that has been worn, washed, or removed from sealed packaging may not be eligible for return or exchange.
Items We Cannot Accept Back
The following items are strictly non-returnable, regardless of circumstances:
- ✕Used or worn innerwear of any kind
- ✕Products without their original packaging or tags
- ✕Clearance or final sale items (where applicable)
- ✕Items damaged due to improper handling or misuse by the customer
How Refunds Work
Once your return is received and inspected, we will notify you by email. Here's what happens step-by-step:
Processing time may vary depending on your bank or payment provider. Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Haven't Received Your Refund?
Before reaching out to us, please try these steps in order:
- 1Re-check your bank account — it may take a few days to appear
- 2Contact your credit card provider, as processing times vary
- 3Contact your bank directly — there may be a processing delay
- 4If all else fails, reach out to us at support@tailorvintage.in
When We Swap It Out
We replace items only when they arrive defective, damaged, or incorrect. If you need to exchange an item for this reason, please contact us as soon as possible at support@tailorvintage.in with your order number and photos of the issue.
We cover return shipping costs when the fault is ours — defective, damaged, or wrong items ship back on us.
Sending It Back to Us
To return your product, please mail it to our address in Bengaluru, Karnataka, India. Contact us first so we can provide the exact return address and a return authorisation number.
- →Customers bear return shipping costs for non-defective returns
- →Original shipping charges are non-refundable
- →We strongly recommend using a trackable shipping service
- →We are not responsible for items lost in transit without tracking
We're here
for you.
Have questions about a return, exchange, or refund? Our support team typically responds within one business day. Don't hesitate to reach out — we genuinely want to make it right.