Returns & Refund Policy
Overview
At Tailor Vintage, we are committed to providing high-quality innerwear designed for everyday comfort and durability. If you are not completely satisfied with your purchase, we offer returns and exchanges under the conditions outlined below.
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer a return or exchange.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unwashed, and in the same condition that you received it.
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The item must be in its original packaging with all tags intact.
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A receipt or proof of purchase is required.
For hygiene reasons, innerwear that has been worn, washed, or opened from sealed packaging may not be eligible for return or exchange.
Non-Returnable Items
The following items cannot be returned:
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Used or worn innerwear
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Products without original packaging or tags
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Clearance or final sale items (if applicable)
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Items damaged due to improper handling or misuse
Refunds
Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed and credited to your original payment method within 5–7 business days.
Processing time may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card provider, as processing times may vary.
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Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us at:
Shipping Returns
To return your product, please mail it to:
Tailor Vintage
Important notes:
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
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Shipping costs are non-refundable.
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We recommend using a trackable shipping service for valuable items.
Need Help?
For questions related to returns and refunds, contact us at: